Refund policy

Return & Refund Policy

At MonkeyTricks, we want you to love your purchase, but if you’re not completely satisfied, we’re here to help! We offer a 14-day return & refund policy to ensure you have a seamless shopping experience. Please read below for details on how to return items.

Eligibility for Returns

Returns are accepted within 15 days of receiving your order.

Items must be unused, unworn, and unwashed, with all original tags and packaging intact.

Items sold, or personalized/custom products are not eligible for return or refund.

How to Initiate a Return

Contact Us: To start a return, please reach out to us at support@monkeytricks.co.in within 15 days of receiving your order. Provide your order number and details of the item(s) you wish to return.

Approval: We will review your request and send you a Return Authorization along with instructions.

Return Shipping: You are responsible for the return shipping costs, unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive the returned item and inspect its condition, we will process your refund to the original payment method.

Refunds typically take 5-7 business days to appear on your account, depending on your bank or payment provider.

Exchanges

If you'd like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [email address] with your order number and photos of the damaged product. We will either send you a replacement or issue a full refund.

Non-Returnable Items

The following items are not eligible for return or refund:

Final sale or clearance items

Custom or personalized items